Senior Support Engineer - Relational database experience (PostgreSQL, MySQL, Oracle, SQL Server, Sybase, DB2)
Job Location
UK, Germany, Netherlands, Italy, France, Belgium, Spain, Czech Republic, Poland
Published By
Louise Wright
Type of Job
Full Time
Salary
€80, 000 - €90, 000
Published Date
May 24th 2022
About the job
MiGrowth are pleased to add a new technology vendor to our growing portfolio .My client is a Global recognised SaaS provider with 16 offices worldwide providing software and services to over 4,000 customers in may verticals such as Financial Services, Government , Information technology organisations.
What you will be doing
· Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all product lines and open-source PostgreSQL products.
· Collaborate with, and mentor, junior support engineers to triage issues; create reproducible test cases; file engagements and collaborate with development teams; design and submission of patches when possible.
· Collaborate with Development resources, many of whom are core members and major contributors to the PostgreSQL community; collaboration may include needs such as identification of enhancement requests or defects to existing product capabilities, design and test of patches where possible, or performance analysis and solutions interoperability.
· Serve as the primary point of contact to premium customers.
· Document solutions, procedures, and standards for customers as well as for internal use.
· Act as a Support Services representation to the Postgres Community - this component is not limited to the attributes of Support Services, but provides a conduit into the Postgres Community, and vice versa, by which the individual can maintain their presence and link issues or interests where they may be commonly held.
Requirements
· 7+ years of significant PostgreSQL experience or equivalent knowledge.
· Bachelor's degree in Computer Science or equivalent knowledge.
· Working knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.).
· Outstanding communication skills (both written and verbal).
· Exceptional problem-solving skills for abstract and complex issues.
· Quick-thinking, able to work well under pressure.
· Adept at documenting efforts, actions, and results.
· Experience with Oracle, SQL Server, MySQL, or MongoDB.
· Experience with Docker & Kubernetes.
· Experience with orchestration & deployment tools such as:
- Ansible
- Chef
- Puppet
- Terraform
· Experience with one or more of the major cloud providers.
· Amazon Web Services & RDS.
· Microsoft Azure & PostgreSQL for Azure.
· Google Cloud Platform & CloudSQL.
· Experience with Zookeeper or Kafka.
· Experience in scripting.
· Experience in application debugging and error-tracing.
Benefits